Return Policy

REFUNDS

Due to the perishable nature of fresh flower deliveries, any and all complaints and refunds will be handled on a case by case basis. This does not in any way affect your statutory rights.

If the flowers are disposed of without any photographic evidence, any remedy will be discretionary. In order to gain an accurate representation of a bouquet, it is important that a photograph is taken within 48 hours of delivery.

It is the responsibility of the sender to inform the recipient of the gift item delivery. If any perishables are left in a safe place, this is at the discretion of the courier and we are not liable thereafter for the safe delivery of the goods. We always endeavour to redeliver goods if they are returned. If we are still unable to deliver to the recipient after two attempts, we are regrettably not able to offer any refunds. In this instance, any remedy is discretionary.

If we are unable to make contact with the recipient or customer or if the customer does not contact us, through no fault of our own, we cannot be held responsible for non-delivery. If we have exhausted all possible methods to fulfil the order, we are not able to offer a refund or replacement. Any remedy is at our discretion and this does not affect your statutory rights.

 

LucieBees is not responsible any orders that the recipient refuses to accept. No refunds will be issued to the customer where the recipient, for any reason, refuses receipt of the item.

If items returned within the statutory cooling off period, the consumer will cover the costs of returning the item. If the delivered items are defective or damaged and we require them to be returned, we will cover all delivery/ collection costs. This does not affect your statutory rights.

If the handling of an item goes beyond the reasonable sort of handling permitted in a shop, we are able to make a deduction refund for any diminution in value of the returned items.